Refund Policy
This Refund Policy explains how subscription cancellations, refund requests, duplicate charges, and payment-related issues are handled for CheckInbox digital services.
Subscriptions and cancellation
CheckInbox provides digital subscription access to its software services. You may cancel a recurring subscription through the available billing or customer portal tools, or by contacting support@checkinbox.app. Cancellation stops future renewals. Unless otherwise required by law, access remains available until the end of the already paid billing period.
Refund eligibility
Subscription payments are generally non-refundable after payment and activation of access. A change of mind, failure to use the service, or failure to cancel before renewal does not create an entitlement to a refund. We may review requests involving a duplicate charge, incorrect payment amount, unauthorized payment, or a confirmed technical failure that prevented access to the paid service. Contact support@checkinbox.app with the account email, payment date, amount, and a description of the issue.
Review, payment providers, and legal rights
To request a refund or cancellation of a completed transaction, contact support@checkinbox.app and provide the account email, payment date, amount, transaction or order ID if available, and a description of the issue. We normally review complete requests within 10 business days and may use account activity, payment records, and relevant technical logs during the review. Cancelling a subscription stops future automatic renewals but does not automatically reverse a payment that has already been completed. CheckInbox or the authorized payment provider may deny a refund request based only on non-use, a change of mind, failure to cancel before renewal, prior use of the service, repeated or abusive requests, fraud, attempted chargeback abuse, breach of the Terms, or other reasonable grounds. If a refund is approved, it will be initiated through the payment provider to the original payment method within 10 business days. The final crediting time may depend on the payment provider and the customer’s bank. Payments and refunds may be processed by Paddle as Merchant of Record, WayForPay, or another authorized payment provider. This Policy does not limit mandatory consumer rights under applicable law.